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  • Are you offering telehealth (remote access) services?
    Yes, besides in-person sessions, our providers also offer virtual/telehealth counseling sessions. We conduct virtual session using a secure and HIPAA-compliant (web-based) platform.
  • What insurance do you accept?
    We accept Blue Cross Blue Shield/Wellmark insurance.
  • What questions should I ask my insurance provider to verify my coverage?
    Prior to our first session, it is the client's responsibility to verify their insurance coverage. We recommend calling your insurance provider and asking the following questions: 1. Is Akbay Mental Health Counseling Services, PLC an in-network provider for my plan? 2. Does my current plan offer mental health coverage? 3. Do I have a copay for mental health counseling services? 4. Do I have a deductible? If so, how much is it and how far away am I from meeting it? 5. Is there a limit on the number of counseling visits covered under my current plan?
  • Do you offer private pay?
    Yes, we accept payment via cash, checks, Mastercard and Visa.
  • Do you offer sliding scale as a payment option?
    Yes, we offer sliding scale to clients on a financial needs basis.
  • How long do appointments typically last?
    Appointments are typically 50- 55 minute long.
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